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Understanding ticket statuses
Awaiting Support means the support team needs to respond. Awaiting Customer means we need more information from you. In Progress means the issue is…
How to submit a useful support ticket
Choose the relevant network product, select an appropriate priority, describe what happened, what you expected to happen, and include the URL or screen involved.…
Getting started with the Support Network
Create your account, sign in to the support dashboard, search the knowledge base and submit a ticket when you need direct help. Keep ticket…